KGL Corner Shop – Shipping, Returns & Warranty Policy
Kings Group Logistics
26 Linden Ave, Ste 101, Springfield, NJ 07081
info@kingsgrouplogistics.com | 908-215-5157
www.kingsgrouplogistics.com
1. Overview
At Kings Group Logistics, your satisfaction is our top priority. Whether you’re rocking a KGL hoodie or sipping from your branded mug, we want you to love every item. We offer clear shipping terms, a hassle-free return process, and real support to make your shopping experience smooth and secure.2. Shipping Information
Domestic (Mainland U.S. & Puerto Rico)- Standard Ground Shipping: Flat rate of $9.99 on all orders.
- Not available for Alaska, Hawaii, or international destinations.
- 2-Day Shipping
- Orders up to $60: $19.99
- Orders $60–$99: $14.99
- Next-Day Shipping
- Orders up to $60: $29.99
- Orders $60–$99: $24.99
- Flat rate shipping: $27.99
- 1 item: $12.99
- 2+ items: $5 per item
- 31+ items: $500 flat
- Rates and delivery times vary. Some items (e.g., aluminum or fragile ceramics) may not be eligible.
- Expedited orders require 3–5 business days of processing before shipment.
- Rates and timelines may change without notice.
3. Return & Refund Policy
Return Eligibility- Items must be unused, in original condition and packaging.
- Returns must be initiated within 14 days of delivery.
- Proof of purchase (order confirmation or receipt) is required.
- Orders under $99: $9.99 return shipping fee will be deducted from your refund.
- Original shipping fees are non-refundable.
- Personalized or custom-made items
- Final sale items
- Items showing signs of use or wear
4. How to Return an Item
- Initiate a Return: Email us at info@kingsgrouplogistics.com or call 908-215-5157 with your order number and reason for return.
- Return Authorization: We will respond with instructions if your return is approved.
- Shipping: Return shipping is the customer’s responsibility unless the item is defective or incorrect. Use a trackable service when returning items.
5. Refund Process
- Once we receive and inspect your return, we’ll notify you of its approval or rejection.
- Approved refunds are issued to the original payment method within a few business days.
- Shipping charges are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. Please contact us promptly to request an exchange.7. Warranty & Support
Have questions or need help?- Email: marketing@kingsgrouplogistics.com
- Live Chat: Available on our website
- Phone: 908-215-5157